Refund policy

Important:

Please do not return any items to us without contacting us first! This would delay the processing of your return. Always include your order number and the items concerned when contacting us.

A. Withdrawal Policy

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Gadaj-Hollinger Onlineshop GbR, Bachstraße 17, 83209 Prien am Chiemsee, Germany, Tel.: +49 / (0) 80 51 / 6 40 99 59, E-Mail: support@trip-to-italy.shop) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us about the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We will bear the costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods which is not necessary for checking their condition, properties and functionality.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, are not members of a Member State of the European Union and whose sole residence and delivery address at the time of the conclusion of the contract are outside the European Union.

General Information

1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure suitable packaging that provides adequate protection against transport damage.
2) Please do not return the goods to us carriage forward.
3) Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and return it.

To

Gadaj-Hollinger Onlineshop GbR
Bachstraße 17
83209 Prien am Chiemsee
Germany

E-Mail: support@trip-to-italy.shop

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate